BALLÜ is proud to be an Australian business, based in the beautiful Byron Bay. Our location inspires our commitment to adventure and the outdoors, which is reflected in all of our products.

At this time, we do not offer international shipping. BALLÜ is currently available only for customers within Australia. We hope to expand our shipping options in the future, so stay tuned!

We aim to dispatch your BALLÜ gear within 10 business days. Once your order is dispatched, you’ll receive a confirmation email with tracking details so you can follow your package's journey.

Unfortunately, we do not accept returns for change of mind. However, if there’s an issue with your order, such as receiving a faulty or incorrect item, please contact our customer service team, and we’ll be happy to assist.